UK mainland delivery is included (unless otherwise stated).
Shipping to remote areas within the UK may incur an extra charge (including remote Scottish Highlands postcodes AB31-56, DG3-9, FK18-21, G63, HS1-9, IV13-63, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3 and the Channel Islands).
For any shipping enquiry outside of the UK mainland, please email email@example.com before placing your order to confirm availability of service and additional carriage charges.
From receipt of your order we aim to dispatch artwork within 7 days. If, in the unlikely event there is a delay, we will let you know immediately via email. Artwork orders will either be sent via DHL Express or Royal Mail Special Delivery Service, both of which are tracked, insured and signed for services. Greeting card orders may be made by Royal Mail Recorded Delivery Service depending on the value of the order.
All Artwork purchased through our site will normally be delivered within 30 calendar days after the date of your order confirmation, unless otherwise agreed or specified during the order process (subject to delays caused by events outside of our control).
Deliveries cannot be left anywhere other than the nominated delivery address. A telephone number must be provided where you can be contacted to facilitate the delivery. Up to two subsequent delivery attempts will be made if the first delivery attempt is unsuccessful, which may include leaving a card for you to contact the courier company to arrange re-delivery or local collection.
If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, the item will be returned to us at your cost. We may end the contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
As the buyer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be provided. If goods are returned to us as undeliverable, a refund will be provided, minus our original shipping and insurance expenses.
If your delivery address is a business premises, please don’t forget to add the name of the business in the delivery address – delivery companies sometimes will not deliver to a business address with no company name.
Sarah Knight Art has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. All return postage fees are your responsibility, and the item must be sent on a signed for service with proof of posting.
To start a return, first contact us at firstname.lastname@example.org to explain the return reason, and receive permission to send. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item has been damaged in transit we may require you to photograph the damage and packaging for insurance reasons.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). If you have placed a commission - this is classified as a custom product, and cannot be returned. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.